Modern Plumbing Co of CLT, Inc
Review Summary
- Positive: Quick, knowledgeable, and professional service. Technicians (Reggie, DJ) were praised for being on time, helpful, and thorough. Friendly office staff.
- Negative: One extremely negative experience involving a rude and disrespectful technician, poor communication, and potential racial bias. Another instance of a technician failing to fix the problem initially, leading to extended downtime and property damage.
Reviews
View All on Google3.9
(35 reviews)
Kelly Higgins
Not only did they fix my issue quickly and easily, they also explained how the faucet fixtures work and why they had the issues in the first place. This company is very knowledgeable and easy to deal with.
Chasalen Mobley
Reggie was phenomenal !! He was on time , professional and went above and beyond today during his services. He also fixed our plumbing issues quickly ! Thank you so much Reggie for all of your help today. You were outstanding .
Frank Romeo
Reggie was very professional and knew his stuff. He was neat and fixed our problem quickly. Also a very pleasant man. A pleasure to do business with him. I would highly recommend him to any one.
Karri Croke
My toilet kept running, my rental company called Modern Plumbing, when I was called to schedule an appt, the office lady was very polite and joked with me like we had been friends for years! " what do you do when your toilet runs?? YOU CATCH IT!! 🤣" They had someone out to my house within 2 hours!! The gentleman was very proficient and fast. I will definitely be referring them to others!
Michele Hill
This was the worst experience I have had ever in life .. they sent an agent to my home. Who was extremely rude and disrespectful. I was in my pantry grabbing me so.e lunch as I was on my lunch break from work.. and he says I hate having to go to people homes. Then took everything apart turn off hot water. And called his office to say he can't complete his job as the clear path I made him wasn't hood enough. Then left my water heater wires out and exposed and hot water off. I proceeded yo call the office to advise of this hopping yo get a more respectful person yo deal with this, and I was talked over, constantly cutting off and told noooo we will not be hooking items back up and will be leaving water off as i... i.. the person getting lunch and being disrespected is being to aggressive for 👋 to finish... lol I never said one word . Oi guess my skin color intimidated him.. worse company ever.. do not let them do anything in your home especially if u have colored skin.
Tom & Kelly Young
Reggie and DJ were the guys who came to our house. Installed a new sewer line and new fresh water line. They were very professional and did a great job! Will use them again.
Brianne Roe
HIGHLY RECOMMENDED.We were referred to Modern Plumbing after an issue with a previous plumbing company (Carolina Plumbing). Our technician was friendly, reliable, hard working and very accomodating. He walked us through all the steps he was doing and how to take better care of our pipes in the future. I truly appreciate the hard work he provided and how he did not leave until we were fully satisfied. GREAT JOB! HIGHLY RECOMMENDED.
Molly Russell
They came out twice for the same issue because they didn't fix the problem when they came the first time. We couldn't use our toilet for almost 2 weeks because of how long it took them to come back out after not originally fixing the issue. They ended up deciding to replace the toilet after not being able to figure out what was wrong. The technician drug our toilet out on a sheet through the living room. He scratched all of the laminate floors on the way out, water was everywhere and he left a mess in our bathroom. After installing the toilet, the problem was fixed but we now have a leak from the water line at the back of the toilet.